We are always happy to answer your queries; however here are a few questions we are often asked.

Why choose Iced Jems?

• Because we are a small company we don’t have the overheads of larger companies, which is reflected in the price of our cakes.  Also we do not have to rush our cakes through a production line.  Each cake is given the attention it deserves from design to completion.

How far in advance should I order my cake?

• To avoid disappointment it is best to book your cake as early as possible as we get booked up very quickly.  We ask customers to order their wedding Cake at least three months in advance and Celebration cakes two weeks before they are required, but if possible we would be willing to make a cake at short notice.

Do you make both fruit and sponge cakes?

• We make a deliciously moist Fruit cake using the finest ingredients baked to a traditional recipe and laced with brandy.  If you prefer we make a delightful Vanilla or rich chocolate sponge.  Carrot cake and lemon cake are amongst other flavours often requested.

Can my wedding cake have mixed layers of fruit and sponge cake?

• This is no problem many brides opt for sponge as one or more of their cakes tiers.

Do you provide cakes for special dietary requirements?

• We can make, Gluten free, egg free, dairy free low sugar and no added nut cakes although none are suitable for people with severe allergic reactions.

The flowers on your cakes are beautiful are they real?

• Beautiful hand crafted blooms made from sugar or cold porcelain (more durable) are our speciality.  Using sugar flowers, as apposed to fresh flowers means you are not limited by seasonal flowers and possible poisonous flowers which are not suitable for cake decoration.  Sugar flowers will not wilt or die and will be a lasting reminder of your day for many years to come.

Do you offer a delivery service?

• Your cake can be collected directly from us or we can deliver locally. 
  For wedding cakes we offer a delivery and set up service, this is available at a small cost of £10 (varies depending on how far the location).

How do I pay for my cake and do you require a deposit?

• We normally require a 25% deposit to be paid (none returnable).  The balance to be paid by cheque in full two weeks before the cake is required.  You may also arrange to pay the balance in cash before delivery or upon collection of your cake.